Returns and Refunds
1. You can return the purchased products only and exclusively if they have never been used, within 15 + 3 working days from the delivery date and receive a refund equal to the price of the returned products. After this deadline, the return procedure will no longer be possible.
2. We will not be able to accept the return of items which are not in the same condition in which they were sent and are not received in their original packaging. Do not remove any original safety tags or labels from the product. Exchanges of items are not possible.
3. We will deduct the shipping cost (if any) from your final refund which will depend on the country you are returning the item from. All return costs will be borne by the customer, including any import tax for non-EEC customers.
4. Items must be returned unworn, unused, undamaged, with all tags originally applied by the parent company, and with the original packaging included. IMPORTANT: if the above conditions are not met, we will not be able to accept the return.
HOW TO MAKE THE RETURN
For users who are logged in
1. Go to the "Order details history" section of your account.
2. Select the order from which you want to return an item by clicking on "Details".
3. Select the products you want to return through the box next to the names.
4. Add the quantity to be returned (in case you need to return more than one product).
5. In the "Return Merchandise" section, add a note (required), so that customer support can better understand why the customer wants to return that product.
6. Click on "Ask for a refund" and the request will be sent to customer support.
For users who are not logged in
1. Send an email to firstname.lastname@example.org with "Order ID", name and surname, giving the reason for the return/refund.
2. Tell us if you intend to proceed with a courier of your choice or with our Affiliated Courier. Prepare the package and attach the courier's pre-printed labels.
The Return by the customer allows you to choose the express courier you prefer. The costs are at your expense and will depend on the service you have chosen. In this case, the package containing the return will remain under your responsibility until it is delivered to our warehouses. This means that we will not be responsible for any loss, damage caused by bad packaging, or for delays in the delivery of the return.
The return is charged to the buyer/consumer from both Italy and abroad.
Upon receipt of the goods, the seller will check the integrity of the items received within the acceptance parameters indicated above. The seller reserves the right to refuse: returns communicated or sent back after 15 + 3 working days, or items which are damaged or returned in conditions different from how they were received. The Seller will communicate the acceptance of the return by email within 15 + 3 working days from the receipt of the goods. After this communication, the Seller will return the sums paid at the time of purchase to the customer.
We remind you that in the event of a partial return of an order where a discount code is provided for a minimum purchase price, if the value of the remaining order, following the return, is lower than the minimum price required, the discount applied will be deducted from the refund.
You can follow the status of your return by accessing your profile and clicking on the "Product returns" link.
The refund depends on the payment method selected at the time of purchase.